Talk
I was on the phone with an airline baggage claim person the other day. He responded to my lost luggage issue with “sir, we are doing our best”. I didn’t believe him. I don’t think the young man on the phone was lying, but the thing was, there was absolutely no action to back up his claim. Talk is so cheap.
There is that biblical story of the two brothers. Their father gives them some work to do. The first brother says he will do it, then buggers off. The second says he doesn’t want to do it, but in the end he actually gets the job done. The story points to the second brother as the one who did the right thing. Actions over words.
Its easy to fall into the trap of offering words we know someone wants to hear, even though we don’t intend to, or aren’t sure how to, follow through. My boys have done that successfully for years when it comes to cleaning their rooms.
I had a friend tell me the story of when he was young and his dad, who didn’t live with him, would promise to take him to Disneyland, complete with letting him know the day and hour he’d pick him up. As a little boy my friend would pack his bag and wait, expectantly, for a father who never showed up. I don’t think his dad intentionally meant to mess with his son’s mind and heart – he just clearly could not connect the actions with the words.
I myself am thinking of another friend who is going through a really tough time. I saw him on the street and said I would call him to go out for a beer. That was three weeks ago. I haven’t called.
It’s not enough that I mean what I say. I actually have to follow through for it to become true.